Privacy Policy — Crown Casino Philippines

Last updated: June 2026 · Effective date: January 2024 · Compliant with Republic Act No. 10173 (Philippine Data Privacy Act of 2012)

Crown Casino Philippines ("Crown", "we", "us") is committed to protecting your personal information in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and the regulations of the National Privacy Commission (NPC) of the Philippines. This Privacy Policy explains how we collect, use, store, and protect your personal data.

1. Data Controller

Crown Casino Philippines operates crown-ph.com and is the data controller for all personal information collected on this platform. We are registered with the Philippine National Privacy Commission (NPC) and maintain a designated Data Protection Officer (DPO). For data-related inquiries, contact: [email protected]

2. Personal Data We Collect

When you register and use Crown Casino, we may collect the following categories of personal data:

• Identity data: Full name, date of birth, government-issued ID details (for KYC)

• Contact data: Email address, mobile phone number, address

• Financial data: GCash account details, bank information, transaction history

• Technical data: IP address, device information, browser type, cookies

• Gaming data: Game history, betting activity, bonus usage, session duration

3. How We Use Your Data

We process your personal data for the following purposes:

1 Account creation, management, and authentication

2 KYC verification and AML (Anti-Money Laundering) compliance as required by PAGCOR

3 Processing deposits, withdrawals, and bonus management

4 Responsible gaming monitoring and player protection

5 Marketing communications (opt-in only, you can unsubscribe at any time)

4. Data Retention

We retain your personal data for a minimum of 5 years after your last account activity, as required by Philippine AML regulations. KYC documents are retained for a minimum of 5 years after the end of the customer relationship.

5. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights:

Right to Access

Request a copy of your personal data

Right to Rectification

Correct inaccurate personal data

Right to Erasure

Request deletion of your data (subject to legal obligations)

Right to Object

Object to processing for direct marketing

To exercise your rights, contact our DPO at [email protected]. Complaints can be filed with the National Privacy Commission at privacy.gov.ph or [email protected].

6. Data Security

Crown Casino implements industry-standard security measures to protect your personal data, including: SSL 256-bit encryption for all data transmission, secure data centers with access controls, regular security audits and penetration testing, two-factor authentication (2FA) support, and strict internal access controls.

7. Cookies

We use cookies and similar technologies to improve your experience on crown-ph.com. For full details, see our Cookie Policy.

8. Contact Us

For privacy-related inquiries or to exercise your data rights, contact us at:

Crown Casino Data Protection Officer
Email: [email protected]
Address: Crown Casino Philippines, Manila, Philippines

For NPC complaints: National Privacy Commission · [email protected]